All orders are subject to our full terms and conditions of sale which are available on request.
Placing an order.
All prices will be charged at the published price list current at the date of order, and include VAT where applicable. No charge is made to a consumer for credit card payments. We accept MasterCard, Visa and Maestro/Switch cards via Paypal along with payments made direct from your Paypal account. We will also accept cheques as long as arrangements have been made prior to placing your order. Goods ordered by post, telephone or fax will be priced at the current price on the day they are ordered.
Neither party shall be liable for any default due to any act of God, war, strike, lock-out, industrial action, fire or other event beyond the reasonable control of either party.
In the case of goods purchased by credit card, those goods can only be shipped to the credit card holders address (in order to protect you, we carry out checks to ensure that your card is not being used fraudulently) and must be signed for on delivery. We will endeavour to deliver to a preferred delivery address, if you so wish, however, goods will require a signature upon receipt therefore you will need to select a tracked delivery method.
We aim to deliver larger items within 10 working days although as expected special made to order items may take longer. You will be advised of expected lead times for special order items. Couriers we use are Silversprint, TNT, Royal Mail, Speedshift pallets and local couriers for local items.
We hope that you love your item. If you do not you can return your item within 14 days of your item being delivered. Please note that you are responsible for the costs of returning the item unless it has been delivered to you in error. If an item has been delivered to you on a pallet, we would expect it to be returned on a pallet. Any items received damaged due to not using the appropriate delivery method for the item will be returned to you. We will not accept responsibility for items lost when a non tracked method of posting has been selected.
All returned items must be in their original packaging with their original tags and labeling. It must not be used, installed or modified. Items that have been assembled or part assembled cannot be returned or exchanged.
We stand by our fantastic products-if your order arrives damaged or defective we will arrange a replacement for you straight away if it has been reported prior to assembly.
Exceptions to be aware of - We cannot accept returns on custom made to order items, sale items or special order items. Please check your measurements carefully as special order items and custom made items cannot be returned. In exceptional circumstances if a return for a special order item is accepted a full refund minus 20% off the item cost will be given.
What if my order arrives damaged?
Items are packed and packaged to withstand damage during shipping. If an item looks damaged or parts are missing, you may conveniently request a replacement by emailing us or if you prefer give us a call and we will be happy to arrange a replacement as soon as possible as long as the damage is reported within 14 days of receiving your order. Pictures of damage/fault will need to be sent to us. Items must be checked prior to assembly
Price & Special Offers.
All goods are offered subject to availability. Prices are correct at time of publication. Errors and omissions are excepted. Chic Paradis reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors,code errors, hacking, incorrect pricing provided by manufacturer, translation errors etc. Prices are not negotiable and do not include postage and handling unless stated "free delivery" on the item description.
If the incorrect delivery charge has been selected for you area we reserve the right to cancel the order or request the correct full amount from you. If items are being dispatched separately and you have not settled the full delivery amount before the order is totally complete we have the right to cancel the rest of the order and refund the money for any outstanding deliveries.
We like to be fair and provide a good service to our customers, we really do appreciate the correct delivery charge being selected at the checkout as all delivery charges paid are checked prior to despatch.
We do not store credit card details nor do we share customer details with any 3rd parties.
If you would like to cancel your order please let us know within 48 hours of placing your order. See our returns policy for details on returns.
We do our best to accomodate customers needs and try to hold items where possible, maybe you are moving home, re decorating or completely rennovating your home. There is no charge for this.